Last Updated: March 2026
Alamond Marketing provides digital services including but not limited to:
Services may be modified, updated, or discontinued at the discretion of Alamond Marketing.
By purchasing or using Alamond Marketing services, the Client acknowledges that they have read and agree to these Terms.
Submission of payment constitutes acceptance of these Terms of Service.
All services provided by Alamond Marketing operate as hosted services.
Clients are purchasing access to a managed system and do not receive ownership of the underlying infrastructure, software, or systems.
Because of this:
If a Client cancels service or stops payment, the website and related systems will be taken offline.
Alamond Marketing may retain service data for up to six (6) months, after which the data may be permanently deleted.
Alamond Marketing services rely on third-party software platforms, hosting providers, and infrastructure.
If a third-party provider:
then the Client's services may not be recoverable.
Alamond Marketing is not responsible for service disruptions caused by third-party platforms.
All systems, automation workflows, integrations, AI scripts, and service frameworks created by Alamond Marketing remain the exclusive intellectual property of Alamond Marketing.
Clients receive a limited license to use the services while their subscription remains active.
Clients may not:
Clients are responsible for all materials submitted including:
Alamond Marketing is not responsible for copyright violations or illegal content supplied by clients.
Clients may either:
Domains may be managed through third-party registrars.
Alamond Marketing is not responsible for any issues arising from domain or DNS configuration changes made by the Client or any third party.
If the Client chooses to modify, update, or manage their domain settings independently, including but not limited to DNS records, nameservers, or domain connections, the Client assumes full responsibility for any resulting issues, including website downtime, misrouting, or connection failures.
Alamond Marketing is not liable for restoring previous configurations, reconnecting domains, or resolving issues caused by Client-side changes.
The Client acknowledges that incorrect DNS settings may temporarily or permanently disconnect the website from its intended hosting environment. In most cases, the Client may revert changes by restoring prior DNS records or obtaining correct configuration details from their domain provider or previous hosting provider.
This clause applies specifically to website-related services and domain connections.
Each service requires a Service Initiation Fee to configure and deploy the service.
The Service Initiation Fee is paid in two parts:
Process:
Client pays the 15% Service Initiation Deposit.
Alamond Marketing develops the service.
Client reviews the completed service.
The remaining 85% must be paid before the service is delivered or activated.
Services will not be delivered until the remaining balance has been paid in full.
The Service Initiation Deposit (15%) is required before Alamond Marketing begins development of any purchased service.
This deposit covers project onboarding, preparation, configuration, and development scheduling.
Because development begins once the deposit is paid, the deposit is generally non-refundable.
The deposit may only be refunded under the circumstances described in Section 10.
If Alamond Marketing fails to deliver the purchased service entirely, the Client may request a refund of the 15% Service Initiation Deposit.
Additionally, the deposit may be refunded if the service delivered is materially different from what was clearly described before purchase.
However, once the Client:
the Client acknowledges the service has been accepted.
After approval and payment of the 85% completion payment, the 15% Service Initiation Deposit becomes permanently non-refundable under any circumstances.
Service Delivery occurs when the completed service is presented to the Client or when service access credentials are provided.
Clients may request cancellation and a refund within 24 hours of Service Delivery for any reason.
Refunds apply only to the 85% Service Completion Payment.
The 15% deposit remains non-refundable.
If a refund is approved:
Clients may request a refund within 7 days of Service Delivery if valid functional issues occur.
Examples include:
Design preference or appearance dissatisfaction does not qualify.
Refunds apply only to the 85% completion payment.
The 15% deposit remains non-refundable, even if technical issues occur.
If the Client prefers to keep the service, Alamond Marketing may instead fix the issue through support under Section 13.
Clients may submit support requests regarding technical issues within the provided services.
Support requests may be submitted at any time while the Client is receiving services.
Alamond Marketing will make reasonable efforts to investigate and correct issues at no additional cost.
Examples include:
Clients must provide required content and information necessary for service completion.
Failure to provide materials may delay development.
Alamond Marketing is not responsible for delays caused by missing client materials.
Certain services require a monthly subscription.
Monthly payments cover:
Billing begins once the service has been published and activated.
Clients may cancel their recurring service subscription at any time.
To request cancellation, the Client must either:
Cancellation requests must be submitted before the next billing date to prevent the next billing cycle from occurring.
If a cancellation request is submitted before the next billing date but the Client is charged for the next billing cycle while the cancellation request is being processed, Alamond Marketing will issue a refund for that charge.
Once a subscription cancellation request has been processed:
Alamond Marketing may retain service data for up to six (6) months after cancellation. After this period, service data may be permanently deleted and may not be recoverable.
Stopping payment or canceling payment through a bank or payment processor does not constitute a valid cancellation request.
Clients must follow the cancellation procedures described above for a cancellation to be recognized.
Clients may submit one Service Revision Request Form per calendar month.
Each revision request may include updates across the following services:
Website
Up to 10 minor website changes, including:
AI Chatbot
Updates may include:
AI Caller
Updates may include:
Unused revisions do not roll over to future months.
Additional requests may incur additional service fees.
Clients are responsible for ensuring their use of AI calling systems complies with applicable telecommunications laws.
Alamond Marketing provides marketing tools, infrastructure, and automation services; however, Alamond Marketing does not guarantee any specific business results.
This includes but is not limited to:
Actual results depend on many external factors beyond Alamond Marketing's control.
Alamond Marketing cannot guarantee protection from data loss resulting from system failures, cyber incidents, third-party outages, software issues, or other unforeseen technical events.
Clients are responsible for maintaining backups of any important data or content they wish to preserve.
To the fullest extent permitted by law, Alamond Marketing shall not be liable for indirect, incidental, consequential, or special damages including:
Clients agree to indemnify, defend, and hold harmless Alamond Marketing from any claims, damages, liabilities, losses, or expenses arising from:
Alamond Marketing shall not be responsible for delays or failure to perform services due to circumstances beyond reasonable control including:
Clients agree not to initiate chargebacks or payment disputes after services have been delivered or activated.
If a chargeback occurs, Alamond Marketing reserves the right to suspend or terminate services and pursue recovery of unpaid balances.
These Terms of Service shall be governed and interpreted in accordance with the laws of the State of California.
Questions regarding these Terms of Service may be directed to Alamond Marketing support through the official contact methods provided on the Alamond Marketing website.
Alamond Marketing reserves the right to update or modify these Terms at any time.
Continued use of services after modifications constitutes acceptance of the updated Terms.
Services may occasionally experience downtime due to maintenance or technical issues.
Alamond Marketing does not guarantee uninterrupted service availability.
Alamond Marketing shall not be responsible for financial losses resulting from use of its services.
Alamond Marketing may suspend or terminate services if a Client violates these Terms or engages in illegal or abusive activity.
These Terms of Service constitute the entire agreement between the Client and Alamond Marketing regarding the services provided.
These Terms supersede any prior agreements, communications, or understandings related to the services.
If you have any questions about these Terms of Service, please contact us.
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